When will my pack arrive?
We build each pack to order, so we appreciate your patience while we sew your pack together. Please check your order confirmation email for your shipping date. This is the date that the pack will leave the pactory in Bend, OR. We promise you your patience will pay off on ship day when your pack arrives full of life and ready for adventure!
Can you rush my order?
Since we sew each pack to order, it's pretty tough for us to rush orders. However, it never hurts to ask, sometimes we can make it happen. Give us a shout!
Do you ship outside the United States?
Umm, heck yes we do! We love seeing the packs find homes all over the world. A couple things to note about international orders:
- We charge a flat shipping rate on international orders and we pick up the rest.
- You will be responsible for international duty fees.
- USPS tracking only works within the United States and will not stay up-to-date after the package leaves the border.
- International shipping times can vary quite a lot. Count on 1 to 4 weeks for your package to arrive after shipment.
Who is your shipping vendor?
We typically ship via USPS. When you order ships, you will receive tracking information via email.
My package is not here yet, what do I do now?
What type of package will my pack arrive in?
We try to do our part and minimize waste as much as possible, including the package we send your pack to you in. We look for the ideal balance of protecting your pack and environment. So, if you feel like there is minimal packaging, then we're doing it right - that's our intention. We hope you appreciate it.